PGNiG Group’s sustainable development strategy

At the core of PGNiG Group’s sustainable development strategy lies the need to ensure Poland’s energy security while making rational use of existing resources and taking due care of the natural environment. As the leader of Poland’s natural gas market, the PGNiG Group looks for and implements solutions that are in keeping with the Group’s CSR strategy and, at the same time, support the delivery of its business strategy. Driven by a sense of responsibility towards its current stakeholders and future generations, the PGNiG Group is under the obligation to pursue a well-thought-out and transparent course of action, as defined in its sustainable development strategy.

The PGNiG Group Sustainable Development Strategy for 2017-2022 (CSR Strategy) supports and supplements the business objectives defined in the PGNiG Group Strategy for 2017–2022, giving due regard to key CSR, environmental and economic aspects as well as the development directions envisaged in the PGNiG Group’s mission and vision.

Sustainable development values are part of every single aspect of the Group’s business activity. Awareness of the Group’s responsibility for national energy security and its environmental impact calls for the creation of synergies between key business areas, taking into account stakeholders’ expectations. Therefore, the PGNiG Group is committed to meeting the highest standards in terms of transparent organisational culture, relations with employees and customers, corporate citizenship, and environmental initiatives.

Key elements of the PGNiG Group Sustainable Development Strategy for 2017−2022

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The CSR Strategy defines strategic objectives pursued by the PGNiG Group through the initiatives it undertakes. There is a plan of action for each of the Strategy objectives, whose status is monitored based on indicators adopted to facilitate the assessment of the implementation progress.

The CSR strategy objectives and their implementation are consistent with the global commitments defined in the United Nations 2030 Agenda for Sustainable Development. The Agenda contains 17 Sustainable Development Goals and 169 targets, an ambitious action plan for the sustainable future. The PGNiG Group’s business helps implement ten of them. The Group’s active involvement supports the achievement of economic and financial goals while applying sustainable business practices.

Objectives and implementation of the PGNiG Group Sustainable Development Strategy

Area Objectives Key steps taken to achieve the goal
Market – national
energy security
Providing customers with access to natural gas, electricity and heat, based on diversified sources and directions of natural gas supplies. Upstream operations (exploration and production activities, development of new methods to improve production efficiency and extend well life cycle, expansion of underground gas storage: depleted gas reservoirs and caverns).

Use of advanced exploration and production methods and technologies (production control, process automation etc.), some of them based on international experience.

Production projects in Norway focused on increasing natural gas output.

Active support for all efforts aimed at the construction of an infrastructural connection that would give Poland direct access to gas from North Sea fields. In January 2018, a PLN 8.1bn contract was signed with transmission system operators (GAZ-SYSTEM and Energinet) for the provision of gas transmission services in the period from October 1st 2022 to September 30th 2037. The operators are finishing the Baltic Pipe project.

Increased use of the capacity of the LNG Terminal in Świnoujście to support further diversification of LNG supply sources. At present, PGNiG has 5 bcm of regasification capacity booked at the terminal, but its needs are constantly growing. Under the agreements currently in place, more capacity is to be reserved with the expansion of the terminal (approximately 8.3 bcm as of 2024).

PGNiG receives a growing number of spot cargoes, also increasing gas volumes imported from the US under longterm contracts.

Effective care for environmental issues in all business areas Implementation, maintenance and improvement of the environmental management system as a tool for implementing the QHSE Policy across the PGNiG Group.

Use of environmentally friendly technologies and techniques to reduce the volumes of generated emissions, waste and wastewater and enable efficient use of natural resources in order to meet new challenges, including those presented by circular economy. The PGNiG Termika Group takes steps to modernise its old and environmentally inefficient generation assets to meet environmental regulations, stricter industrial emissions standards and BAT (best available technology) criteria. A CCGT unit was put online at the Żerań CHP plant in 2021, replacing five coalfired units.

PGNiG Termika generates ca. 550,000 tonnes of ash, slag and gypsum per year, which are subsequently used by the construction industry as building materials or for remediation and reclamation of abandoned surface mines.

Installation of solar PV systems on the PGNiG Group’s buildings and facilities.

Ensuring that the PGNiG Group’s suppliers and contractors comply with the highest environmental protection standards and use environmentally friendly technologies and solutions.

Design, execution and participation in research projects on new technologies to improve the environmental and economic performance of work carried out by the PGNiG Group.

Minimising the PGNiG Group’s environmental impact through land reclamation (including with regard to past operations and the related historical contamination).

Conducting promotional and awareness campaigns for customers who are switching to gas fuel in their heating systems.

Environmental protection Improving energy efficiency throughout the PGNiG Group’s value chain Identification and implementation of energy efficiency improvements in the business activities conducted by the Group companies and branches (replacement of inefficient technologies and loss reduction, for instance by switching to LED lighting; implementation of the PGNiG Group Green Office project):

Implementation of the ISO 50001-compliant energy management system in further Group branches and companies.

Development and implementation of a programme supporting cooperation with the PGNiG Group’s end customers in implementing energy efficiency projects.

Promoting the existing energy-efficient solutions, including cogeneration sources.

General public Commitment to the development of social and intellectual capital in Poland by opening up to new initiatives and supporting pro bono projects. Implementation of strategic long-term community outreach programmes by the PGNiG Foundation, particularly those falling within the scope of public benefit activities, such as promotion and support of health care, social welfare, physical education and sports, environmental protection, youth education, scientific research, culture as an element of national heritage etc.

Sponsorship of sports, cultural and scientific events falling within the remit of the Foundation’s competence areas in order to support the development of social capital.

Supporting the fight against COVID-19, with the PGNiG Foundation and other PGNiG entities joining the effort, responding to the current national security situation and providing assistance to the uniformed services dealing with the migration crisis at the Polish border, remained vital in 2021.

Society Dialogue with local communities in accordance with the best standards developed at the PGNiG Group. Conducting awareness and educational campaigns on project execution standards applied by the Group, also with respect to communicating such aspects as environmental protection, workplace safety, local communities, dialogue, project objectives, and related risks and rewards.

Supporting local initiatives to build a positive image of the PGNiG Group among local residents.

Engaging employees in social initiatives. In 2021, the ongoing support of local communities in their fight against the COVID-19 pandemic was an important effort.

Customers Increasing customer satisfaction by improving service quality and investing in advanced digital communications solutions and tools that meet the needs of various customer groups.

Continuous improvement of customer service standards and maintaining strong customer satisfaction.


Conducting business activities in compliance with ethical standards and acting in customers’ best interests (clear and straightforward contract terms).

Implementation of customer service improvements.

Expansion of electronic sales and customer service channels (live chat, online voice/video calls, customer service portal) based on good market standards. As the COVID-19 pandemic continues, this business aspect is gaining in importance, supported by the promotion of safe customer service channels. PGNiG OD and PSG were particularly active in that field.

Provision of adequate protections at direct customer service points during the COVID-19 pandemic (PGNiG OD and PSG).

Implementation of efforts designed to increase customer awareness in the energy market in the context of market liberalisation and fair competition (reading contracts before signing – ‘informed customer’ campaign, etc.)

Development of modern customer service solutions for excluded customers.

Customers –expanding the product range Continuously increasing product and service availability. Development of services relating to universal access to energy, gas system services, household and energy efficiency products, and new business partnerships related to the product range.

Development of products and services intended for cities and urban residents, aimed at increasing utilisation of district heating and natural gas (including CNG and LNG) to reduce low-stack emissions (partnerships with cities, cogeneration, CNG for sustainable urban transport, citizen education, etc.).

Development of an integrated product range with a particular focus on areas where air pollution limits are exceeded.

Implementation of an approach to leveraging the available customer base for increased effectiveness of the PGNiG Group’s sales efforts.

Conducting marketing and image-building campaigns to increase the PGNiG Group’s reputation as a provider of a broad range of services and energy security.

Employees Reliable employer – promoting and implementing good hiring standards by pursuing a professional HR policy and building a friendly workplace.


In 2021, ensuring occupational safety and uninterrupted operation of workplaces during the unfolding COVID-19 pandemic remained a vital matter. Key focus was placed on the provision of adequate protections and promotion of appropriate practices, and the remote work system for office staff implemented in 2020 and the optimum shift work systems introduced to ensure continuity of business operations underwent further improvement.

Conducting regular employee sentiment and satisfaction surveys and developing an approach to implementing the solutions to problems raised by employees.

Continued implementation and continuous improvement of the employee performance assessment system;

Continued implementation of training programmes tailored to the needs of individual employees;

Maintaining key privileges and benefits for employees.

Continued dialogue with trade unions;

Pursuing a family-oriented policy and promoting health and healthy lifestyles as part of employee support efforts;

Implementation of an internal communication programme for employees across the PGNiG Group to reinforce their sense of belonging and raise their awareness of the Company’s business goals and their role in delivering those goals;

Deployment of tools supporting vertical and horizontal communication across the PGNiG Group.

Employees Employee development – Development of mentoring and proactive initiatives to ensure the availability of qualified staff

Refining PGNiG’s recruitment policy and development of similar rules across PGNiG Group companies, with a particular focus on internal promotions;

Continued implementation of the Talent Identification System at PGNiG Group companies.

Continued implementation of a mentoring programme for the talent pipeline;

Providing mentoring to new hires to maintain the continuity of expertise.

Continued implementation of a work placement and internship programme for the PGNiG Group.

In 2021, in the face of the ongoing COVID-19 pandemic, the vast majority of training and professional development processes continued to be conducted online.

Employees Occupational health and safety – Implementation of uniform OHS management standards in order to constantly increase the safety of PGNiG employees, any other persons on PGNiG premises, and the local community.

In 2021, the priority was to ensure occupational safety and uninterrupted operation of workplaces during the unfolding COVID-19 pandemic. Key focus was placed on the provision of adequate protections and promotion of appropriate practices. The Group’s Crisis Management Team, acting as an advisory body to the PGNIG Management Board for combating the COVID-19 spread, plays a key role in the process, as it coordinates the operation of all Group companies and responds adequately to changing conditions as the situation unfolds.

Implementation of norms and standards that follow from good practices and promoting safe solutions to minimise occupational accidents.

Implementation, analysis and assessment of the Awareness and Behaviour Improvement Programme.

Communicating occupational health and safety issues. Continuous enhancement of employee qualifications and awareness in the area of workplace health and safety, taking into our their roles and engagement in tasks assigned.

Continuous efforts to build a safety culture among employees by encouraging exchange of knowledge and skills among employees and representatives across the PGNiG Group (competitions, conferences, cooperation with rescue services).

Innovation for development Active support of the development of cooperation with scientific and research institutions and start-ups or SMEs in order to constantly improve the efficiency of the Company’s operations.

A steady year-on-year growth in the number of completed innovation projects and initiatives.


Supporting business-science partnerships through joint project implementation.

Implementation of innovation projects in the fields of energy efficiency, development of products and services for PGNiG Group customers, development of new business directions, and reduction of environmental and climate impacts.

Pilot implementations of new innovations.

Implementation of a programme encouraging innovation development within the PGNiG Group.

Regular internal communications promoting employee innovation.

Conducting a strategic image-building campaign to promote the PGNiG Group as an innovation-driven company open to collaboration with creative individuals and companies.

Ethics – value system Broadening employees’ knowledge of the ethical values and principles applicable in the work environment.

Responsible management of the entire value chain based on transparent cooperation principles taking into account social, environmental and safety criteria and human rights.

Implementation of an employee ethics training programme.

Defining the desired ethical behaviours for the roles and duties of selected employee groups (customer service, relations with local governments, etc.).

Proactively communicating the PGNiG Group’s ethics policies and expectations to suppliers.

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